MADA Support

Fast. Reliable. Competent.

In this area, you will receive technical support and find information about our services.


Telephone support

Our trained & certified service technicians and system specialists can be reached by phone from Monday to Friday during normal MADA working hours.
Service-Hotline: +49(0)7721/8848-0

You are also most welcome to send us an e-mail.


Remote maintenance

To deliver support directly on your system, our service technicians use “Teamviewer” remote maintenance software. This does not require the user to perform any installation work. No costs are incurred by the customer.

Here you can access our remote maintenance via Teamviewer



Repair & Service

During the entire product life cycle of your hardware and software solutions, we offer you a comprehensive range of repair and servicing support services.


On-site service

Installations and training courses directly on your premises. Make use of having our service personnel install systems and solutions directly for you, instruct your employees effectively in the handling procedure, and get them trained by us.


Maintenance contracts

Premium support and fast response times! For most hardware and software solutions, we offer comprehensive maintenance contracts with additional services. Get yourself informed!


Wilfried Knötschke

Wilfried Knötschke
Tel:   +49 (0) 7721 / 8848 – 14


Monday – Thursday
08:30 – 12:00 Uhr
13:00 – 16:00 Uhr

08:30 – 12:00 Uhr